1. Who We Are

Business name: Piclio
Website: piclio.co.uk
Email: hello@piclio.co.uk

For the purposes of data protection law, Piclio is the data controller of your personal data.

2. What Personal Data We Collect

We collect the following categories of personal data:

a) Information you provide to us

• Your name
• Email address
• Billing address
• Delivery address (for magazine recipients)
• Payment details (processed securely by third-party payment providers — we do not store full card details)
• Account login information
• Customer support communications

b) Photos and content you upload

• Photographs you upload to create magazines
• Captions, messages, or text you add to magazines

These may include images of you or other individuals (including children), depending on what you choose to upload.

c) Information about recipients

• Recipient name
• Postal address

d) Technical information

• IP address
• Device and browser type
• Usage data (e.g. pages visited, actions taken)

3. How We Use Your Personal Data

We use your data to:

• Provide and manage your Piclio subscription
• Create, print and deliver magazines
• Process payments and manage billing
• Communicate with you about your account or orders
• Provide customer support
• Improve our website and services
• Comply with legal and tax obligations
• Prevent fraud and misuse of our services

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract – to provide the service you sign up for
• Legitimate interests – to operate and improve Piclio, prevent fraud, and communicate with customers
• Legal obligation – for accounting, tax, and regulatory requirements
• Consent – where required (e.g. marketing emails, cookies)

5. How We Share Your Data

We only share your data where necessary, including with:

• Printing and fulfilment partners (to produce and deliver magazines)
• Payment processors (e.g. Stripe, PayPal)
• IT and hosting providers
• Professional advisers (e.g. accountants, legal advisers)
• Regulatory authorities where required by law

We never sell your personal data.

6. Photos and Third-Party Images

You are responsible for ensuring that you have the right to upload and share any photos or content, including where images contain other individuals.

By uploading photos, you confirm that:

• You have permission from the individuals shown (where required)
• You accept responsibility for the content you submit

Piclio uses uploaded photos solely to provide the magazine service.

7. International Transfers

Some of our service providers may be located outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses) to protect your data.

8. Data Retention

We keep your personal data only as long as necessary:

• Account and order data: for as long as your account is active and as required for legal purposes
• Photos and magazine content: stored while your subscription is active and for a limited period afterwards, unless you delete them sooner
• Marketing data: until you withdraw consent

You can request deletion of your data at any time (see Section 10).

9. Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers and encrypted connections
• Restricted access to personal data
• Trusted third-party providers with appropriate safeguards

However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Data portability (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at hello@piclio.co.uk.

11. Marketing Communications

You may receive marketing emails from us if you have opted in or are an existing customer. You can unsubscribe at any time using the link in our emails or by contacting us.

12. Cookies

We use cookies and similar technologies to operate our website and improve your experience.

For more information, please see our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date shown at the top.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: hello@piclio.co.uk